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Categories:
FAQ
2021-11-02
Answer

Please purchase alkaline batteries. They are not only environmental protection, safety, but also avoid your cooker from the risk of damage to the battery.

Categories:
FAQ
2021-11-02 10:23:45
Answer

Replace the battery regularly, otherwise the meter will not be able to supply gas normally. The battery replacement cycle is 3-6 months.

Categories:
FAQ
2021-11-01 09:07:58
Answer

The gas meter will emit a squealing alarm sound when the balance is insufficient. It is a reminder of insufficient balance and the user is required to purchase gas.

Categories:
FAQ
2021-09-30 10:23:42
Answer

The IC card gas meter is currently the most popular smart gas meter. Many users also have some questions for the use of IC card gas meter.

Here are some kinds of situations that IC card gas meter can not be recharged when the card is inserted it:

1. Card inverted or take the wrong card.

2. Insert and remove the card too fast.

3. The card chip has oil stains.

4. There is moisture or foreign matter in the card holder, etc.

5. The card holder is bad.

6. IC card is damaged.

Categories:
FAQ
2021-09-28 09:30:47
Categories:
FAQ
2021-09-13
Answer

First, the smart gas meter with batteries can not continue to use without electricity. You must replace new batteries with generally four 5 dry batteries. It is recommended to use high quality batteries.

Categories:
FAQ
2021-09-13 11:03:21
Categories:
FAQ
2021-09-13
Answer

According to the national standard JJG577-2012 "Diaphragm Gas Meter Verification Regulations", the gas meters with a maximum flow rate of not more than 10m³/h are only subject to the first mandatory calibration with a replacement after expiration. The life cycle of gas meters with natural gas as the medium is not more than 10 years, and the service life of gas meters with artificial gas and liquefied petroleum gas as the medium is not more than 6 years.

Categories:
FAQ
2021-09-13 10:02:13
Categories:
FAQ
2021-08-30
Answer

(1) The battery is low. Open the valve to change the battery.

If the voltage of the gas meter is too low, the valve will automatically shut off. This is the gas meter under-voltage protection function.

(2) There is no gas volume in the gas meter. The user takes the card to the outlets to recharge and then insert it into the gas meter to open the valve.

Smart gas meters are generally in prepaid mode. When the gas volume is used up, the valve will be automatically closed. When the gas volume is insufficient, the gas meter will have a sound prompt. The LCD will display the gas shortage to remind the user to recharge.

(3) There are strong magnetic objects around.

The smart gas meter will automatically shut off the valve when it is attacked by strong magnetism, indicating the corresponding fault code. First remove the strong magnetic objects around the gas meter such as microwave ovens, induction cookers, rice cookers, etc., and then contact the gas company.

(4) The gas meter has an action with alarm. When the gas alarm found gas leak, it not only can issue an alarm prompt, but also link the gas meter to close the valve. Do not turn on the gas, open the window for ventilation, and go outdoors to contact the gas company.

Categories:
FAQ
2021-08-30 10:06:41
Categories:
FAQ
2021-08-11
Answer

1. Interference problems

The IC card gas meter is weak in anti-interference ability, especially in the harsh environment, such as humidity, high temperature, oil smoke, steam and other corrosive places, resulting in IC card read failure when inserted.

2. Battery problems

If the battery power supply is unstable, the battery power is low, or the battery contact is poor. It is easy to cause the valve to shut off for no reason, resulting in the user not being able to use gas normally even after purchasing gas.

3. Valve problems

A valve is a key component that controls the meter, however, the valve's internal leakage, failure, and high power consumption can easily cause the meter  malfunction and make it unable to work properly.

4. Card slot problems

The card slot is the interface part between IC card and gas meter, which is responsible for transferring the information in IC card (user information and gas quantity, etc.) to the gas meter. Some card slots have poor contact with IC card, which leads to failure or error in information transfer and prevents normal gas consumption. On the other hand, the card slot of IC card meter is completely open. If the card slot is damaged by external force, it is very easy to cause the control system to fail and prevent gas consumption.

5. Multi-application card problems

One IC card corresponds to one gas meter and cannot be used interchangeably with other meters and cards. Cards and meters damaged due to man-made reasons cannot be used.

Categories:
FAQ
2021-08-11 11:39:29
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Zhengzhou Anran I&C Technology Co.,Ltd.

Tel: 0086-371-68629564

E-mail: global.sales@zzanran.com

Address: The National University Science Park, No.11, Changchun Road, High&New Technology Development District,  Zhengzhou

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